FAQ

Q: How big is the mouth of the Cuttlebug?
A: The mouth is 6 inches (15.2 cm).
Q: I am left handed. Will the Cuttlebug work for me?
A: Of course you can use it. The machine can be positioned so the handle is on either the right or the left side. It does not matter which way you run the mats through the mouth of the machine. You will get the same results no matter if you are left or right handed.
Q: How heavy is the Cuttlebug machine?
A: The machine weights approximately 7 pounds (3.2 kg).
Q: What do I do if the suction on the bottom of the machine is not working?
A: You want to make sure the surface that you are placing the machine on is a nonporous surface. Pulling the doors down on the machine triggers the suction. Running the mats, dies, and embossing folders through the machine will sometimes cause the machine to lose suction on the table. You can try the following things if this happens:
  1. Close the doors. Pull the doors down to activate the suction again.
  2. Sometimes there is dust on the bottom of the machine that will cause the machine not to stick to the working surface. Take a damp cloth and wipe away the dust.
  3. If those methods do not work use can also stick your machine on a piece of smooth tile or piece of granite.
Q: What material will my Cuttlebug cut?
A: There are many different materials you can cut using your Cuttlebug. We have tried the following cork, thin metal, thin wood, thin fabrics, thin felt, cardstock, Bazzill, poster board, chipboard, and fun foam just to name a few. The rule of thumb is to not cut anything that is thicker than the white foam on the Cuttlebug die. The Cuttlebug User’s Manual states, “The height of your cutting materials should not exceed 1/8”. Attempting to cut through materials that exceed this height may result in incomplete cuts and may negate the warranty.
Q: Can I cut fabric with my Cuttlebug machine?
A: There are many different materials you can cut using your Cuttlebug. We have tried the following cork, thin metal, thin wood, thin fabrics, thin felt, cardstock, Bazzill, poster board, chipboard, and fun foam just to name a few. The rule of thumb is to not cut anything that is thicker than the white foam on the Cuttlebug die. The Cuttlebug User’s Manual states, “The height of your cutting materials should not exceed 1/8”. Attempting to cut through materials that exceed this height may result in incomplete cuts and may negate the warranty.
Q: Will the Cuttlekids dies work in my Cuttlebug?
A: Yes, Cuttlekids dies will work. You need to stack the A spacer, then a B mat, then the paper with the Cuttlekids die on top, and then a C mat. You may want to stagger your mats so they do not enter the machine at the same time.
Q: Will the Cuttlebug dies work in my Cuttlekids?
A: No, they will not. The Cuttlekids was designed specifically for children. The Cuttlekids machine and dies have been through various standard tests making sure that they are safe for kids. The Cuttlebug dies have a deeper blade to cut various materials and various thicknesses. The blades in the Cuttlebug dies are not safe for children, so we have designed the Cuttlekids machine not to accept the Cuttlebug dies.
Q: I have lost my User’s Manual for the Cuttlebug. Where can I get a replacement manual?
A: You can download a Cuttlebug user’s manual under the Cuttlebug section at www.provocraft.com. Click on “Downloads”
or download them here.
Manual (pdf)

Cutting Guide (pdf)

Q: Does the Cuttlebug Machine have a warranty?
A: Yes it does. The warranty can be found in the User’s Manual. The warranty states, “Provo Craft® will repair or replace this product within one year of purchase if there is a manufacturer’s defect. Return this product within one year of purchase to the retailer from which it was sold with receipt and packaging for exchange. This warranty is expressly limited to manufacturer’s defects and does not include any damage or defect caused in any manner after your purchase. This warranty excludes professional or commercial use.”
Q: What brands of dies will work with my Cuttlebug?
A: The Cuttlebug is a universal die cutting machine, so it will accept leading brands of dies. However, because companies regularly come out with new products we cannot guarantee their compatibility. Please refer to the “Sandwich Stack Matrix” under the Cuttlebug “Download” section at www.provocraft.com. Or download Stack Matrix (pdf) If the kind of die/embossing folder you are inquiring about is not on the Matrix you can also ask in the Provo Craft blog and we will try and answer your question.
Q: What if my dies are bending or curling?
A: It is important to ALWAYS run the dies through the machine foam side up. This will prevent your dies from curling. There is some packaging that says to place the foam side down; this is incorrect. If you have dies that you have run through the machine and have started to bow, flip them to be foam side up and run it through the machine a couple of times. This will cause the die to lay flat. Once your dies are flat, remember to always run the dies foam side up in the future.
Q: How do I use my brass embossing templates in the Cuttlebug?
A: We have had many requests about how to use brass embossing templates in the Cuttlebug machine. We have tested at great length how we can do this. Some websites suggests using a mouse pad or a foam pad between the mats, but unfortunately while testing these kinds of materials they have stripped the gears. Using material like these in the Cuttlebug machine will void your warranty. We will continue to test material here at Provo Craft and let you know what can be used. We would rather have our testing machines break trying out different materials, and have your machine stay in top condition.
Q: Will my Cuttlebug dies and embossing folders work in other die cutting machines?
A: It depends on what machine is being used. Some machines will not cut the dies, while others will. Some machines will break the paper while using an embossing folder, and other machines will not provide an even emboss. You will need to contact the manufacturer of the machine to ask if their machine will take Cuttlebug dies and embossing folders.
Q: How many layers of cardstock can be cut using the Cuttlebug dies?
A: Depending on the thickness of the cardstock, you should be able to cut through 2-3 pieces of cardstock. If you are using a very detailed die, you will want to use less paper.
Q: How many layers of cardstock can be embossed using the Cuttlebug embossing folders?
A: Depending on the thickness, you can emboss about 2 sheets while still achieving a deep emboss. If you want to achieve a lighter emboss, you can add more paper in the folder.
Q: When I emboss printed paper it breaks the paper leaving a white cracked look. What do I do?
A: Printed paper has a white core that may show through when embossed. If you do not want this look, you will need to use milled cardstock, which means the color of the paper stays consistent through the core. You can tell if a paper is printed by tearing it. If you can see white in the center, you will know the paper is printed. If you still want to use printed paper to emboss, you can use ink or chalk to go over the “cracked” area, concealing the cracks.
Q: I have a combo (set with die and coordinating embossing folder). After I cut the image with the die, how do I line up the embossing on the cut?
A: The easiest way to line up the cut with the embossing folder is by placing the cut on the front part of the embossing folder. Close the back part of the embossing folder to hold the cut in place. Another suggestion is to place repositionable tape on a small section on the cut. Place the cut in the embossing folder, then close the embossing folder. Run the embossing folder through the machine. Open the embossing folder and remove the tape from the cut.
Q: Does Provo Craft sell replacement foam for the cutting dies?
A: Unfortunately we do not have foam to replace on your dies. The dies will cut hundreds of times before you will see any wear to your die.
Q: When I run my dies through the machine I usually place them in the middle of the mat. It now seems that sometimes when I place them in the middle of the mat I do not clean a clean cut all the time. Am I doing something wrong?
A: Try placing your die in different places on the mat. When you place your dies on the edge of the mats you will get more pressure, therefore creating a clean cut.
Q: Mat Questions – Should I be concerned if I hear a cracking sound when rolling my dies through the machine?
A: No. The cracking sound is the die cutting into the clear mats. This is perfectly fine.
Q: My dies are marking up my clear plastic mats. Is this supposed to happen?
A: Yes. When using the Cuttlebug dies (or any other dies) you will get cut marks in your mat. This is normal. To extend the life of your mats, we suggest you rotate your mats frequently, cutting on both sides of each mat.
Q: How many cuts can I make before replacing my mats? How many times can I run my embossing folders through before replacing my mats?
A: If you are using the Cuttlebug dies, you should replace your mats about every 300-500 cuts. This will vary if you use other brands of dies. The Cuttlebug embossing folders will not mark up your cutting mats. So, if you use your Cuttlebug machine for just embossing you will not have to replace your mats.
Q: My cutting mats are bowing/warping. Is this supposed to be happening?
A: Because there is a lot of pressure on the cutting mats, they will bow. To extend the life of your mat and prevent them from bowing, we suggest you rotate the mats and cut on both sides of the mats.
Q: I have misplaced my C mat and cannot find where to get a new one. Do you have any suggestions where I can get a new one?
A: Some stores do not carry the C mats, but you can find them on-line.
Q: Why is it hard for me to roll the mats through my Cuttlebug machine?
A: It could be that the material you are trying to cut or emboss is too thick. Another reason could be that you have the incorrect mat configuration. Please refer to the User’s Manual or the Sandwich Stack Matrix (both can be found under “Downloads” in the Cuttlebug section.) You should never force your mats through the machine; this will strip the gears. You could also try staggering your mats, so they enter the machine at different times.
Q: Cuttlebug Storage Binder – How many inserts will the Cuttlebug Storage Binder hold?
A: The Cuttlebug binder was designed with different inserts so you can customize your binder to store the different sizes of dies and embossing folders you own. You can fit 5-8 inserts in the binder depending on what inserts you are using. The dies are much thicker than the embossing folders, which effects storage capacity.
Q: How many dies and embossing folders will each insert for the Storage Binder hold?
A: 1. A2 Insert (37-1576) will hold 8 A2 embossing folders or A2 dies (4 in front and 4 in back). One A2 insert package comes with 2 inserts.
2. 2”x2” Insert (37-1577) will hold 24 2”x2”dies or 2”x2.75” embossing folders (12 in front and 12 in back). One 2”x2” insert package comes with two inserts.
3. 3”x3” Insert (37-1578) will hold 8 3”x3” dies or 3”x3.75” embossing folders (4 in front and 4 in back). One 3”x3” insert package comes with 2 inserts.
4. 2”x 6” Insert (37-1579) will hold 8 2”x6” dies (4 in front and 4 in back). One 2”x6” insert package comes with 2 inserts.
Q: When I purchase the Cuttlebug Storage Binder, will it already come with inserts?
A: You will receive one sample page insert when you purchase your Cuttlebug Storage Binder. The sample page has 2 3”x3” pockets, 4 2”x2” pockets, 2 A2 pockets, and 2 2”x6” pockets. The great thing about the binder is that you can purchase the different inserts to customize it to fit your storage needs.
Q: Is there a tote available for the Cuttlebug machine?
A: There is not a tote for the machine, yet. Stay tuned.